# Terms of Service
**Effective Date:** 5/01/2026
**Last Updated:** 5/10/2026
## 1. Agreement to Terms
Welcome to Social Script Builder. These Terms of Service (“Terms”) are a legally binding agreement between you (“you,” “your,” “User”) and **IRONCORE GOVERNMENT SERVICES LLC**, a Pennsylvania [LLC/corporation/sole proprietorship] doing business as Social Script Builder (“Company,” “we,” “us,” “our”).
These Terms govern your access to and use of:
– The website located at socialscriptbuilder.com and any related subdomains, including app.socialscriptbuilder.com (the “Site”)
– The Social Script Builder application, software, AI models, content, and related services (the “App”)
– All features, tools, communications, and any other services we provide
(Together, the “Service”).
**By creating an account, accessing the Site, or using the App, you agree to be bound by these Terms, our [Privacy Policy] ( https://socialscriptbuilder.com/privacy ), [Refund Policy] ( https://socialscriptbuilder.com/refund-policy ), and [Disclaimer] ( https://socialscriptbuilder.com/disclaimer ) ** If you do not agree, do not use the Service.
If you are using the Service on behalf of an organization (a school, therapy practice, employer, or similar), you represent that you have authority to bind that organization to these Terms, and “you” includes both you and the organization.
## 2. Eligibility
You must be at least 13 years old to use the Service. Users between 13 and 17 must have the consent of a parent or legal guardian to use the Service. By using the Service, you represent that you meet these requirements. We may suspend or terminate any account that we believe belongs to a user under 13 or to a user between 13 and 17 who lacks parental consent.
The Service is not available in jurisdictions where its provision would be unlawful. You are responsible for ensuring your use complies with all laws applicable to you.
## 3. The Service — What It Is and Isn’t
Social Script Builder is an AI-powered communication coaching and conversation practice tool. It is **not**:
– A mental health service, medical device, therapy, counseling, or any form of clinical care
– A licensed healthcare provider
– HIPAA-compliant
– A substitute for professional advice (medical, mental health, legal, financial, or otherwise)
You acknowledge and agree that the AI may produce inaccurate, incomplete, biased, or inappropriate content. You use the Service at your own discretion and risk. Please see our [Disclaimer](/disclaimer) for the full statement of limitations.
## 4. Accounts
To use most features, you must create an account. You agree to:
– Provide accurate, current, and complete information
– Maintain and update your information so it remains accurate
– Keep your password and credentials confidential
– Be responsible for all activity that occurs under your account
– Notify us promptly at **[SECURITY EMAIL ADDRESS]** of any unauthorized access
We may suspend or terminate your account if we reasonably believe you have violated these Terms.
## 5. Subscriptions, Pricing, and Billing
### a. Plans
The Service is offered through the following plans, as may be updated from time to time:
– **Free Plan** — limited access at no cost
– **Pro Monthly** — $19.99 per month, billed monthly
– **Pro Annual** — $149 per year, billed annually
– **Lifetime** — $497 one-time payment, lifetime access to current Pro features
Plan features and prices may change. Changes to recurring subscription prices will be communicated to existing subscribers at least 30 days in advance and will not affect the current billing period.
### b. Free Trial
We may offer a 7-day free trial of Pro features. Free trials do not require payment information. At the end of the trial, your account will revert to the Free Plan unless you upgrade. Each user is entitled to one free trial.
### c. Billing
Paid subscriptions are billed in advance through Stripe, our payment processor. By providing payment information, you authorize us (and Stripe) to charge the applicable fees, including any taxes, to your payment method.
**Subscriptions automatically renew** at the end of each billing period (monthly or annual) at the then-current price, unless you cancel before the renewal date. You can cancel at any time through your account settings or by contacting us at **[BILLING EMAIL ADDRESS]**.
### d. Lifetime Plan
The Lifetime plan provides access to Pro features for as long as the Service remains operational. “Lifetime” refers to the lifetime of the Service, not the lifetime of the user. If we discontinue the Service, your Lifetime access ends.
We reserve the right to limit Lifetime purchases or discontinue the Lifetime plan at any time. Limits, if any, will be clearly disclosed at the point of purchase.
### e. Taxes
Prices displayed do not include applicable sales tax, VAT, GST, or other taxes, which will be added at checkout based on your location.
### f. Refunds
Refunds are governed by our [Refund Policy](/refund-policy). In short: we offer a 30-day money-back guarantee on all paid plans, beyond which refunds are generally not available.
### g. Failed Payments
If a payment fails, we may attempt to charge your payment method again over a period of several days. If we cannot collect payment, we may suspend your Pro access until payment is made or cancel your subscription.
## 6. Acceptable Use
You agree not to use the Service to:
– Violate any law, regulation, or third-party right
– Harass, abuse, threaten, defame, or harm any person or group
– Engage in sexually explicit, hateful, violent, or otherwise inappropriate roleplay or conversation generation
– Generate content that promotes self-harm, harm to others, illegal activity, or extremist ideology
– Solicit, generate, or share child sexual abuse material (CSAM), of any kind, in any context. This is a strict zero-tolerance policy. Suspected violations will be reported to authorities.
– Generate content intended to defraud, deceive, or manipulate others
– Reverse-engineer, decompile, or extract the AI models, prompts, or underlying code
– Scrape, crawl, or use automated means to access the Service except as expressly permitted
– Resell, redistribute, or commercialize the Service or its outputs without our written permission
– Use the Service to develop a competing product or to train a competing AI model
– Bypass any access controls, rate limits, or security features
– Impersonate another person or misrepresent your affiliation
– Interfere with or disrupt the Service or servers
– Use the Service in any manner that exceeds reasonable individual personal use (e.g., automating mass requests, sharing your account with multiple users)
**Use by Therapists and Healthcare Providers:** You may not enter Protected Health Information (PHI) or identifiable client/patient information into the Service. The Service is not HIPAA-compliant and we do not enter Business Associate Agreements. See our [Disclaimer](/disclaimer) for full details.
We may suspend or terminate accounts that violate this section, with or without notice. Serious violations may be reported to law enforcement.
## 7. User Content
“User Content” means anything you input into the Service — text you type, scenarios you select, conversations you have with the AI, and any feedback or messages you send us.
### a. Your Ownership
You retain ownership of your User Content. We do not claim ownership of what you type into the Service.
### b. License to Us
You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use your User Content as necessary to provide and improve the Service. This license ends when you delete your User Content or close your account, except as needed for backups, compliance, fraud prevention, or to enforce our Terms.
### c. AI Training
We do **not** use your individual User Content to train our AI models or those of our third-party AI providers, except where you have explicitly consented (for example, by submitting specific feedback or examples through a designated feedback channel).
We may use aggregated, de-identified data about how the Service is used (e.g., total conversations practiced, common scenario categories) to improve the Service. This aggregated data cannot be traced back to you.
### d. Responsibility
You are solely responsible for your User Content. You represent that your User Content does not violate any law, contract, or third-party right, and complies with our Acceptable Use policy in Section 6.
## 8. Intellectual Property
Except for your User Content, all content, software, designs, trademarks, logos, and other intellectual property in the Service are owned by or licensed to us and are protected by U.S. and international intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes during your subscription term, subject to these Terms.
“Social Script Builder” and our logos are our trademarks. You may not use them without our prior written permission.
## 9. AI-Generated Output
To the extent legally permitted, you may use the AI-generated text you receive through the Service for your personal purposes. However:
– AI-generated text may be similar to text generated for other users — you do not have exclusive rights to it
– AI-generated text is not guaranteed to be original or non-infringing
– You should review AI output before using it in any context that matters
– You may not represent AI output as the work of a licensed professional
## 10. Third-Party Services
The Service relies on third-party services, including but not limited to AI model providers, payment processors (Stripe), hosting providers, and analytics services. Use of these third-party services is subject to their own terms and privacy policies. We are not responsible for third-party services or their content.
## 11. Modifications to the Service
We may modify, update, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable for any modification, suspension, or discontinuance of the Service, except as expressly provided in these Terms or the Refund Policy.
## 12. Termination
You may stop using the Service at any time. You may delete your account through your account settings or by emailing **[SUPPORT EMAIL ADDRESS]**.
We may suspend or terminate your access at any time, with or without cause or notice, including (but not limited to) if you violate these Terms, engage in fraudulent behavior, or if continued service to you would expose us to legal liability.
Upon termination:
– Your access to the Service ends
– Provisions that by their nature should survive termination — including ownership, disclaimers, indemnity, limitations of liability, and dispute resolution — will survive
## 13. Disclaimers
**THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.** TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE, RELIABLE, COMPLETE, OR APPROPRIATE FOR ANY PARTICULAR USE.
YOU EXPRESSLY ACKNOWLEDGE THAT THE SERVICE IS NOT A MENTAL HEALTH OR MEDICAL SERVICE, AND THAT YOUR USE OF THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL ADVICE OR CARE.
Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions may not apply to you to the extent they are prohibited.
## 14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR:
– ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
– LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES
– DAMAGES ARISING FROM YOUR RELIANCE ON AI-GENERATED OUTPUTS
– DAMAGES ARISING FROM ANY THIRD-PARTY CONDUCT OR CONTENT
– DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO YOUR ACCOUNT
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED DOLLARS (US $100).
These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), and even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability will be limited to the maximum extent permitted by law.
## 15. Indemnification
You agree to defend, indemnify, and hold harmless the Company and its officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:
– Your use of the Service
– Your User Content
– Your violation of these Terms
– Your violation of any law or third-party right
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.
## 16. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
### a. Informal Resolution
Before filing any claim, you agree to first contact us at **[LEGAL EMAIL ADDRESS]** and attempt to resolve the dispute informally for at least 60 days.
### b. Binding Arbitration
If informal resolution fails, **any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration**, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in Dauphin County, Pennsylvania, or remotely if both parties agree.
### c. Class Action Waiver
**You and we agree that any dispute will be brought only on an individual basis and not as a class, collective, or representative action.** Any waiver of this provision must be in a written instrument signed by both parties.
### d. Exceptions
Either party may bring an individual action in small claims court, or seek injunctive relief in court, for matters relating to intellectual property infringement.
### e. Opt-Out
You may opt out of the arbitration and class action waiver provisions in Sections 16(b) and 16(c) by sending written notice to us at **[LEGAL EMAIL ADDRESS]** within 30 days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you opt out of arbitration.
## 17. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms with a new “Last Updated” date. For material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service before the effective date.
## 18. Miscellaneous
– **Entire Agreement.** These Terms, together with our Privacy Policy, Refund Policy, Disclaimer, and any other documents incorporated by reference, are the entire agreement between you and us regarding the Service.
– **Severability.** If any provision is found unenforceable, the remaining provisions remain in effect.
– **No Waiver.** Our failure to enforce any right is not a waiver of that right.
– **Assignment.** You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
– **Notices.** We may send notices to the email address on your account. You may send notices to us at **[LEGAL EMAIL ADDRESS]**.
– **Force Majeure.** Neither party is liable for delays or failures caused by events beyond reasonable control.
– **Relationship.** These Terms do not create any partnership, employment, agency, or fiduciary relationship.
## 19. Contact Us
**[COMPANY LEGAL NAME]**
[MAILING ADDRESS]
Email: **[LEGAL EMAIL ADDRESS]**
Support: **[SUPPORT EMAIL ADDRESS]**
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*By using Social Script Builder, you confirm you have read, understood, and agreed to these Terms of Service.*